Because you are important to us, Sample Room makes sure that your feedbacks about a certain product are heard; that way, members get to share feedbacks with each other, further strengthening our "informed purchase" goal for you.
As an added value, you will earn points every time you rate and review your samples. These points will enable you to avail the samples that you want.
a. You just have to rate and review the samples that you got. Click HERE to read about Sample Room's point system.
b. Registered referrals. Click HERE on how to refer friends to Sample Room.
c. You also have an option to buy points with us if you'd like to fast track into availing samples with higher points. (COMING SOON!)
d. Sample Room contests
Please take note that you are still encouraged to rate and review the samples you've availed to be able to continue in getting samples. Rating the products and writing reviews help other members to decide which product is right for them.
It may be that the product is not suited for your skin type, or your skin simply does not work well with this certain product- not a perfect match. There are so many reasons. As sad as it seems, it is also advantageous on your end that you didn’t have to buy a full-sized product to find out. That is why Sample Room is here, to make sure that when you buy that full-sized product, it is a match made in heaven!
It would depend on the size of the brand's sample. If it’s too small of an amount, we will make sure that you have at least a 3-day supply of the product to be able to make an informed review about it.
Sample Room wants to provide opportunities to everyone to try the product. That way, more people will have the chance to try; hence, more reviews will be written, further strengthening our "informed purchase" goal for you.
As of the moment, no. For now, as you like your sample, we have included complete details in our blog posts of where you can purchase a certain product.
As all samples are on a "first-come-first served" basis, the system can only hold your orders up to 24 hours after check out. Confirmation of payment is the only assurance that you’ve secured the samples. If you think you cannot pay and send the deposit slip within 24 hours, please choose another payment method.
Unfortunately, no. Once an order # has been generated, it is already considered as final. If you want to add another sample to the same transaction order, you need to wait for our operations team to manually cancel your old order, so that you can make a new one. It is important to carefully check your orders before confirming them.
Yes, we have the right to ban any account with false pretense: a user with multiple accounts, a household with more than two (2) accounts and false identity. We have the right to not notify the account holder as this rule is already included in our terms and conditions, which has been accepted by the member upon registration .
Normally, it will take 3-4 working days to reach to a Metro Manila address, and around 4-7 working days for outside Metro Manila.
Ship out days are every TUESDAY, THURSDAY, and SATURDAY only. Please give us 2 business days to process and verify your payment. Cut-off time is until 4:00pm daily.
|Check Out||Time||Ship Out|
|Monday||4:01pm, considered as Tuesday||Thursday|
|Tuesday||4:01pm, considered as Wednesday||Saturday|
|Wednesday||4:01pm, considered as Thursday||Tuesday|
|Thursday||4:01pm, considered as Friday||Tuesday|
|Friday||4:01pm, considered as Saturday||Tuesday|
|Saturday||4:01pm, considered as Sunday||Thursday|
|Sunday||4:01pm, considered as Monday||Thursday|
You can ship a maximum of 3 product samples per transaction. 4th product will already be considered as a new transaction.
Please find the table below for our shipping & handling rates:
|Weight||Metro Manila (Php)||Outside Metro Manila (Php)|
|add on/ kg||40||80|
No. We want to create a local online community where reviews are all based within the same geographic (this will make the review more authentic as it only caters to the Philippines market)
As much as we want to waive all costs for the members, only the product samples are for free. The cost is combined of our internal logistics, handling costs, in-house materials, and shipping costs.
Payment and order status can be checked by logging into your Account, under Order Status. Once payment is confirmed, a tracking number will be provided (under Order Status and email) to you after the receipt given from Xend.
Should you encounter any problem in your order delivery, you may also contact our operations team via their email address, [email protected]
Please send a complete detailed enquiry to our operations team at [email protected]
As of the moment, all your orders are sent through XEND.
c. Smart Money
d. Over-the-counter local bank deposit (BDO and BPI only) (only applicable to Monday- Thursday except holidays)
Since Sample Room has partnered with PayPal so that you can make secure, convenient, and reliable payments with your credit card, Paypal always converts the transactions to US Dollars.
The amount quoted in PHP (Philippine Peso) is our best estimate of what will actually be charged on your credit card bill based on prevailing exchange rates.
Kindly send a detailed email to [email protected] with a clear scanned copy or a photograph of your bank deposit slip (Client's copy) within 24 hours.
Email Subject: Username (space) Order Number: (your order number)
Email Content: Your Name:
Your email address (registered in your account)
Payment method: BDO/ BPI over the counter
Reference Number indicated in the deposit slip:
Email Attachment: A clear photo/scanned copy of your verified deposit slip
Please take note that over-the-counter local bank payment is only applicable if you can pay and send the email within 24 hours.
Over-the counter local bank payment is only applicable Mondays- Thursdays except holidays.
Yes, although we highly recommend that you have a Paypal account to benefit all its usage ability. Without a Paypal account, all you need is any Debit card/ Credit card that are supported by Paypal.
After payment, please check into your Account, under Order Status after 2 working days to see the payment status.
If your status is stated as PENDING DELIVERY, it means that payment has already been confirmed and verified.
As all samples are on a “first-come-first served” basis, the system can only hold your orders up to 24 hours after check out. To ensure that you can get your desired samples, it is highly recommended that you make your payment immediately after checking out.
Unfortunately, once payment for shipping and handling has been made, all transactions are final.
Unfortunately, no. As much as we want to make it easier to our members, paying in advanced will open room for errors which we are avoiding to happen.
We regret to inform that we don't allow this. 1 transaction order equals to 1 shipping & handling fee.
Once expired, your order is considered cancelled and has already been allocated to someone else. Kindly be informed that Sample Room has the right to not refund the payment or acknowledge it for your next order. Sample Room is aiming to work towards an efficient platform so the 24-hour lead time payment is strictly to be followed.
Unfortunately, we can only process orders for over the counter bank payments if you have a scanned deposit slip receipt. We won't be processing your order without the scanned deposit slip receipt; this is also to lessen errors and malicious users.
a. You earn 1000 points that can be used in 2 months
b. You get to avail sample offers from premium brand partners (sometimes even a full-sized)
c. You get more samples to try
d. You get to receive earlier notifications of our product uploads
e. You get to join our exclusive VIP events, parties and workshops
f. You get to receive exclusive gifts from our brand partners from time to time
g. Other perks and benefits
As we want Sample Room to be a community that shares their product discoveries, we still want the members to be part of the gain-more-points through product reviews. If we don’t put a limit to it, members will just keep on buying points and not write reviews anymore, don’t you think?
We have given you 2 months to choose the products that you want with the bountiful points that you purchased from us; your points will definitely stretch your sampling to more products, and more premium items! By the end of the second month, we are sure that the value of your samples availed would exceed far more the price you have paid for signing up for our VIP membership.
No. You get to keep the incentive points you earned. Only the original 1000 points are to be expired after 2 months.
No. As how Sample Room works, everything is on a first come first served basis. BUT, we will make sure that we will only open limited slots for the Sample Room VIP membership for its exclusivity in nature. From time to time, there would also be premium brands that only you can get to avail due to its “premium points” and VERY limited quantity.
We will send you an email for your renewal of membership once your 2 months time limit has lapsed.