Why do I need to rate and review my samples?
How do I earn points?
What if the sample does not work for me?
How long will I be able to use the sample I acquired?
Why can’t I get more than 1 sample of the same product?
I like my sample very much. Can I buy a full-sized product from you?
How long will the samples stay “reserved” in my Account after I check them out (before paying for them)?
I successfully checked out and had a transaction order, can I add another sample in the same transaction order?
Is there a possibility that my account (or name) will be banned from the website?
How many days will it take for the product samples to reach me?
What is the maximum number of samples I can check out per transaction?
What are your shipping & handling rates for Metro Manila and outside of Metro Manila?
Can you ship outside the Philippines (internationally)?
Why do you charge for shipping & handling fees? I thought everything was free?
How can I track my order and payment?
The product didn’t reach me after 10 working days from the day it was shipped. Who should I contact?
What are your delivery/shipping methods?
Why does my account say that my order has been completed even if I have not received my samples yet?
What are the payment methods available?
Why am I charged in US Dollars in Paypal?
For over-the-counter local bank payment, how do I send a copy of my bank deposit slip?
Can I pay via Paypal even without a Paypal account?
How will I know if my payment has already been received and verified?
Why do I need to immediately pay after I check out?
Can I cancel a transaction that I have already paid for?
Can I make advance payments for my future orders?
Can I combine 2 transaction orders into 1 shipping & handling fee?
I paid after the 24-hour lead time without informing Sample Room about my late payment and my order has expired. What will happen to my order and payment?
I made an over the counter bank payment and lost my deposit slip receipt, what will happen to my order?
What are the perks of being a Sample Room VIP member?
a. You will earn an additional 1000 points to use within 2 months
b. You get to avail sample offers from premium brand partners (sometimes even full-sized ones)
c. You get to receive earlier notifications of our product uploads
d. You get to join our exclusive VIP events, parties, and workshops (on hold until further notice)
e. You get to receive exclusive gifts from our brand partners from time to time
f. And other perks and benefitsClick here to learn more about the perks of our VIP membership.
I want to sign up for the VIP membership, is there a deadline for my payment?
How long do I have to wait until my 1000 points will be reflected on my Account?
Now that I’m a VIP member, does this mean I don’t need to pay for shipping and handling fees?
I want to purchase more points. Why am I only able to purchase points once every 2 months?
Why does my 1000 points expire after 2 months? I purchased them, so aren’t they supposed to be all mine?
Will the incentive points that I gained during my 2-month VIP membership expire too?
Am I assured of stocks when I'm a Sample Room VIP member?
I'm very satisfied and happy with my Sample Room VIP membership, how do I renew my membership?