FAQ

Because you are important to us, Sample Room makes sure that your feedbacks about a certain product are heard; that way, members get to share feedbacks with each other, further strengthening our "informed purchase" goal for you.
As an added value, you will earn points every time you rate and review your samples. These points will enable you to avail the samples that you want.

a. You just have to rate and review the samples that you got. Click HERE to read about Sample Room's point system.
b. Registered referrals. Click HERE on how to refer friends to Sample Room.
c. You also have an option to buy points with us if you'd like to fast track into availing samples with higher points. (COMING SOON!)
d. Sample Room contests
Please take note that you are still encouraged to rate and review the samples you've availed to be able to continue in getting samples. Rating the products and writing reviews help other members to decide which product is right for them.

It may be that the product is not suited for your skin type, or your skin simply does not work well with this certain product- not a perfect match. There are so many reasons. As sad as it seems, it is also advantageous on your end that you didn’t have to buy a full-sized product to find out. That is why Sample Room is here, to make sure that when you buy that full-sized product, it is a match made in heaven!

It would depend on the size of the brand's sample. If it’s too small of an amount, we will make sure that you have at least a 3-day supply of the product to be able to make an informed review about it.

 

Why can't I get more than 1 sample of the same product?

Sample Room wants to provide opportunities to everyone to try the product. That way, more people will have the chance to try; hence, more reviews will be written, further strengthening our "informed purchase" goal for you.

As of the moment, no. For now, as you like your sample, we have included complete details in our blog posts of where you can purchase a certain product.

As all samples are on a "first-come-first served" basis, the system can only hold your orders up to 24 hours after check out. Confirmation of payment is the only assurance that you’ve secured the samples.  If you think you cannot pay and send the deposit slip within 24 hours, please choose another payment method.

Unfortunately, no. Once an order # has been generated, it is already considered as final. If you want to add another sample to the same transaction order, you need to wait for our operations team to manually cancel your old order, so that you can make a new one. It is important to carefully check your orders before confirming them.

Yes, we have the right to ban any account with false pretense: a user with multiple accounts, a household with more than two (2) accounts and false identity. We have the right to not notify the account holder as this rule is already included in our terms and conditions, which has been accepted by the member upon registration .

a. Paypal
b. G-Cash
c. Smart Money
d. Over-the-counter local bank deposit (BDO and BPI only) (only applicable to Monday- Thursday except holidays)
e. BDO and BPI online banking

Since Sample Room has partnered with PayPal so that you can make secure, convenient, and reliable payments with your credit card, Paypal always converts the transactions to US Dollars.
The amount quoted in PHP (Philippine Peso) is our best estimate of what will actually be charged on your credit card bill based on prevailing exchange rates.

Kindly send a detailed email to [email protected] with a clear scanned copy or a photograph of your bank deposit slip (Client's copy) within 24 hours.

Email Subject: Username (space) Order Number: (your order number)
Email Content: Your Name:
Your email address (registered in your account)
Payment method: BDO/ BPI over the counter 
Date Paid:
Order Number:
Reference Number indicated in the deposit slip:
Email Attachment: A clear photo/scanned copy of your verified deposit slip

Please take note that over-the-counter local bank payment is only applicable if you can pay and send the email within 24 hours.

Over-the counter local bank payment is only applicable Mondays- Thursdays except holidays.

Yes, although we highly recommend that you have a Paypal account to benefit all its usage ability. Without a Paypal account, all you need is any Debit card/ Credit card that are supported by Paypal.

After payment, please check into your Account, under Order Status after 2 working days to see the payment status.

If your status is stated as PENDING DELIVERY, it means that payment has already been confirmed and verified.

As all samples are on a “first-come-first served” basis, the system can only hold your orders up to 24 hours after check out. To ensure that you can get your desired samples, it is highly recommended that you make your payment immediately after checking out.

Unfortunately, once payment for shipping and handling has been made, all transactions are final.

Unfortunately, no. As much as we want to make it easier to our members, paying in advanced will open room for errors which we are avoiding to happen.

We regret to inform that we don't allow this. 1 transaction order equals to 1 shipping & handling fee.

Once expired, your order is considered cancelled and has already been allocated to someone else. Kindly be informed that Sample Room has the right to not refund the payment or acknowledge it for your next order. Sample Room is aiming to work towards an efficient platform so the 24-hour lead time payment is strictly to be followed.

Unfortunately, we can only process orders for over the counter bank payments if you have a scanned deposit slip receipt. We won't be processing your order without the scanned deposit slip receipt; this is also to lessen errors and malicious users.