Why do I need to rate and review?
How to earn points?
What if the sample does not work for me?
How long will I able to use the sample I acquired?
Why can't I get more than 1 sample of the same product?
I like my sample very much. Can I buy a full-sized product from you?
How long will the samples stay "reserved" in my Account after I checked out (but before payment)?
I successfully checked out and had a transaction order, can I add another sample in the same transaction order?
Is there a possibility that my account (or name) will be banned from the website?
How many days will it take for the product samples to reach me?
|Check Out||Time||Ship Out|
|Monday||4:01pm, considered as Tuesday||Thursday|
|Tuesday||4:01pm, considered as Wednesday||Saturday|
|Wednesday||4:01pm, considered as Thursday||Tuesday|
|Thursday||4:01pm, considered as Friday||Tuesday|
|Friday||4:01pm, considered as Saturday||Tuesday|
|Saturday||4:01pm, considered as Sunday||Thursday|
|Sunday||4:01pm, considered as Monday||Thursday|
What is the maximum number of samples I can ship per transaction?
What are your shipping & handling rates for Metro Manila and outside metro Manila?
Please find the table below for our shipping & handling rates:
|Weight||Metro Manila (Php)||Outside Metro Manila (Php)|
|add on/ kg||40||80|
Can you ship outside the Philippines (internationally)?
Why do you charge shipping and handling fees? I though it is for free?
How can I track my order and payment?
The product didn't reach me after 10 working days from ship our date, who should I contact?
What are your delivery/ shipping methods?
What are the payment methods available?
Why am I charged in US Dollars in Paypal?
For over-the-counter local bank payment, how do I send a copy of my bank deposit slip?
Kindly send a detailed email to [email protected] with a clear scanned copy or a photograph of your bank deposit slip (Client's copy) within 24 hours.
Email Subject: Username (space) Order Number: (your order number)
Email Content: Your Name:
Your email address (registered in your account)
Payment method: BDO/ BPI over the counter
Reference Number indicated in the deposit slip:
Email Attachment: A clear photo/scanned copy of your verified deposit slip
Please take note that over-the-counter local bank payment is only applicable if you can pay and send the email within 24 hours.
Over-the counter local bank payment is only applicable Mondays- Thursdays except holidays.
Can I pay using Paypal without a Paypal Account?
Yes, although we highly recommend that you have a Paypal account to benefit all its usage ability. Without a Paypal account, all you need is any Debit card/ Credit card that are supported by Paypal.
How will I know if the payment has already been recived and verified?
After payment, please check into your Account, under Order Status after 2 working days to see the payment status.
If your status is stated as PENDING DELIVERY, it means that payment has already been confirmed and verified.
Why do I need immediately pay after I check out?
As all samples are on a “first-come-first served” basis, the system can only hold your orders up to 24 hours after check out. To ensure that you can get your desired samples, it is highly recommended that you make your payment immediately after checking out.
Can I cancel a transaction that I have already pair for?
Unfortunately, once payment for shipping and handling has been made, all transactions are final.
Can I make advance payments for my future orders?
Unfortunately, no. As much as we want to make it easier to our members, paying in advanced will open room for errors which we are avoiding to happen.
Can I combine my 2 transaction orders for 1 shipping & handling fee?
We regret to inform that we don't allow this. 1 transaction order equals to 1 shipping & handling fee.
I paid after the 24 hour lead time without informing Sample Room in advanced about my late payment, and my order has been expired. What will happen to my order and payment?
Once expired, your order is considered cancelled and has already been allocated to someone else. Kindly be informed that Sample Room has the right to not refund the payment or acknowledge it for your next order. Sample Room is aiming to work towards an efficient platform so the 24-hour lead time payment is strictly to be followed.
I made an over the counter bank payment and lost my deposit slip reciept, what will happen to my order?
Unfortunately, we can only process orders for over the counter bank payments if you have a scanned deposit slip receipt. We won't be processing your order without the scanned deposit slip receipt; this is also to lessen errors and malicious users.
What are the perks of being a Sample Room VIP member?
a. You earn 1000 points that can be used in 2 months
b. You get to avail sample offers from premium brand partners (sometimes even a full-sized)
c. You get more samples to try
d. You get to receive earlier notifications of our product uploads
e. You get to join our exclusive VIP events, parties and workshops
f. You get to receive exclusive gifts from our brand partners from time to time
g. Other perks and benefits
I want to purchase more points. WHy can I only purchase points once in every 2 months?
As we want Sample Room to be a community that shares their product discoveries, we still want the members to be part of the gain-more-points through product reviews. If we don’t put a limit to it, members will just keep on buying points and not write reviews anymore, don’t you think?
Why do you need to expire in 2 months the 1000 points that I purchased? Isn't it supposed to be mine already?
We have given you 2 months to choose the products that you want with the bountiful points that you purchased from us; your points will definitely stretch your sampling to more products, and more premium items! By the end of the second month, we are sure that the value of your samples availed would exceed far more the price you have paid for signing up for our VIP membership.
Do you also expire the incentive points I gained during the 2-month period that I'm a Sample Room VIP member?
No. You get to keep the incentive points you earned. Only the original 1000 points are to be expired after 2 months.
Am I assured of stocks when I'm a Sample Room VIP member?
No. As how Sample Room works, everything is on a first come first served basis. BUT, we will make sure that we will only open limited slots for the Sample Room VIP membership for its exclusivity in nature. From time to time, there would also be premium brands that only you can get to avail due to its “premium points” and VERY limited quantity.
I'm very satisfied and happy being a Sample Room VIP member, how to I renew my membership?
We will send you an email for your renewal of membership once your 2 months time limit has lapsed.