SHIPPING AND HANDLING


Please find below details of our delivery, shipping and handling information.

How many days will it take for the product samples to reach me?

Normally, it will take 3-4 working days to reach to a Metro Manila address, and around 4-7 working days for outside Metro Manila.

We do our best to ship out parcels from Monday to Friday. Our cut-off time is only until 3:00PM daily.

What is the maximum number of samples I can check out per transaction?

You can check out a maximum of 3 product samples per transaction if your points will allow. A 4th product will already be considered as a new transaction.

What are your shipping & handling rates?

Please refer to the table below for our shipping & handling rates:

Weight Metro Manila (Php) Luzon (Php) Visayas (Php) Mindanao (Php)
0.5kg 120 150 160 180
1.0kg 140 170 180 200
1.5kg 170 200 210 230
2.0kg 180 210 220 240
2.5kg 200 230 240 260
3.0kg 210 240 250 270
add on/ kg 40 50 60 70

Can you ship outside the Philippines (internationally)?

We do not ship outside of the Philippines, as we want to create a local online community where all of its members are based in the same geographic. This creates more authentic and relatable reviews as it only caters to a Philippine demographic.

Why do you charge for shipping and handling fees? I thought everything was free?

Only the product samples on our website are for free. As much as we want to make everything free, our shipping & handling fee is the combined cost of our warehousing, internal logistics, in-house materials, operations expenses, shipping & handling costs.

How can I track my order and payment?

Payment and order status can be checked by logging into your Sample Room account -> Account -> Order Status. Once payment is confirmed, the status of your order will reflect as “Complete”, meaning that our warehouse team has successfully shipped out your parcel.

For other concerns about your order and delivery, you may send an email to our operations team at [email protected]

The product didn’t reach me after 10 working days from the day it was shipped. Who should I contact?

You may send a detailed inquiry to our customer service team at [email protected]. Please include your name, Sample Room account email address, and order number so we can assist you accordingly.

What are your delivery/ shipping methods?

Currently, all of our parcels are shipped through Blitz, LiteXpress, Air Speed, and LBC.

Why does my account say that my order has been completed even if I have not received my samples yet?

Your order will be reflected as ”Complete” on your Sample Room account after our warehouse has successfully shipped out your parcel. Kindly anticipate delivery within the next few days.