Please find below details of our delivery, shipping and handling information.
Normally, it will take 3-4 working days to reach to a Metro Manila address, and around 4-7 working days for outside Metro Manila.
We do our best to ship out parcels from Monday to Friday. Our cut-off time is only until 3:00PM daily.
You can check out a maximum of 3 product samples per transaction if your points will allow. A 4th product will already be considered as a new transaction.
Please refer to the table below for our shipping & handling rates:
|Weight||Metro Manila (Php)||Luzon (Php)||Visayas (Php)||Mindanao (Php)|
|add on/ kg||40||50||60||70|
We do not ship outside of the Philippines, as we want to create a local online community where all of its members are based in the same geographic. This creates more authentic and relatable reviews as it only caters to a Philippine demographic.
Only the product samples on our website are for free. As much as we want to make everything free, our shipping & handling fee is the combined cost of our warehousing, internal logistics, in-house materials, operations expenses, shipping & handling costs.
Payment and order status can be checked by logging into your Sample Room account -> Account -> Order Status. Once payment is confirmed, the status of your order will reflect as “Complete”, meaning that our warehouse team has successfully shipped out your parcel.
For other concerns about your order and delivery, you may send an email to our operations team at [email protected]
You may send a detailed inquiry to our customer service team at [email protected]. Please include your name, Sample Room account email address, and order number so we can assist you accordingly.
Currently, all of our parcels are shipped through Blitz, LiteXpress, Air Speed, and LBC.
Your order will be reflected as ”Complete” on your Sample Room account after our warehouse has successfully shipped out your parcel. Kindly anticipate delivery within the next few days.