SHIPPING AND HANDLING

Please find below details of our delivery, shipping and handling information.

How many days will it take for the product samples to reach me?

Normally, it will take 3-4 working days to reach to a Metro Manila address, and around 4-7 working days for outside Metro Manila.

TIME SCHEDULE

Ship out days are every TUESDAY, THURSDAY, and SATURDAY only. Please give us 2 business days to process and verify your payment. Cut-off time is until 4:00pm daily.

Check Out	Time	Ship Out
Monday	until 4:00pm	Thursday
Monday	4:01pm, considered as Tuesday	Thursday
Tuesday	until 4:00pm	Thursday
Tuesday	4:01pm, considered as Wednesday	Saturday
Wednesday	until 4:00pm	Saturday
Wednesday	4:01pm, considered as Thursday	Tuesday
Thursday	until 4:00pm	Tuesday
Thursday	4:01pm, considered as Friday	Tuesday
Friday	until 4:00pm	Tuesday
Friday	4:01pm, considered as Saturday	Tuesday
Saturday	until 4:00pm	Thursday
Saturday	4:01pm, considered as Sunday	Thursday
Sunday	until 4:00pm	Thursday
Sunday	4:01pm, considered as Monday	Thursday

What is the maximum number of samples I can ship per transaction?

You can ship a maximum of 3 product samples per transaction. 4th product will already be considered as a new transaction.

What are your shipping & handling rates for Metro Manila and outside Metro Manila?

Please find the table below for our shipping & handling rates:

Weight	Metro Manila (Php)	Outside Metro Manila (Php)
0.5kg	110	150
1.0kg	140	180
1.5kg	170	200
2.0kg	180	210
2.5kg	200	230
3.0kg	210	240
add on/ kg	40	80

Can you ship outside the Philippines (internationally)?

No. We want to create a local online community where reviews are all based within the same geographic (this will make the review more authentic as it only caters to the Philippines market)

Why do you charge shipping and handling fees? I thought it is for free?

As much as we want to waive all costs for the members, only the product samples are for free. The cost is combined of our internal logistics, handling costs, in-house materials, and shipping costs.

How can I track my order and payment?

Payment and order status can be checked by logging into your Account, under Order Status. Once payment is confirmed, a tracking number will be provided (under Order Status and email) to you after the receipt given from Xend.

Should you encounter any problem in your order delivery, you may also contact our operations team via their email address, [email protected]

The product didn't reach me after 10 working days from ship out date, who should I contact?

Please send a complete detailed enquiry to our operations team at [email protected]

What are your delivery/ shipping methods?

As of the moment, all your orders are sent through XEND and NINJAVAN.